Learn to Earn Support
We’re happy to help.
Please include your device type (iPhone, iPad, or Android) and a short description of what happened. We usually reply within a few days.
Frequently asked questions
How do I restore my Family Unlock purchase?
Family Unlock is a one-time purchase tied to your Apple ID (or Google account on Android). If you reinstall the app or get a new device, open the app, go to the parent area, open the Family Unlock screen, and tap Restore Purchases. Make sure you’re signed in to the same Apple ID or Google account you used to buy it. You won’t be charged again.
How do I delete my family’s data?
Learn to Earn keeps your family’s data (kids’ names, stars, chores, rewards, and any photo, voice, or text proofs) only on your device. We don’t keep a copy on a server. To delete it all, uninstall the app. That removes all of the app’s data from the device. Your Family Unlock purchase stays with your Apple ID or Google account and can be restored if you reinstall.
What is the parent PIN?
The parent PIN keeps kids out of parent-only areas like approving stars, editing chores and rewards, and purchases. You can change it anytime in the app under parent Settings → Parent PIN. Pick something your kids won’t guess.
I forgot my parent PIN. What can I do?
Because your data is stored only on your device, we can’t see or reset your PIN remotely. Email us at support@engelapps.com and we’ll walk you through your options. As a last resort, uninstalling and reinstalling the app resets everything, including the PIN. (This also erases your family’s stars and history on that device.)
Can kids buy things in the app?
No. Purchases are only available behind the parent PIN, and kids never see the Family Unlock screen.
Does Learn to Earn show ads or track my kids?
No. There are no ads aimed at kids, no social features, and no third-party tracking. See our Privacy Policy for details.